# Adobe Brand Concierge

> Adobe Brand Concierge adds a conversational, brand-governed AI experience to your website and digital properties. Visitors ask questions the way they would ask ChatGPT or Perplexity and get answers grounded in your approved content.

- Canonical: https://www.source360group.com/brand-concierge/
- Publisher: Source 360 Group

## Capabilities

- Answers grounded in approved AEM Content Fragments and assets
- Brand controls for tone, governance and compliance
- Product data, inventory and knowledge sources combined in one conversation
- Meeting booking inside the chat
- Escalation of qualified leads and complex needs to human teams
- Preview and tester views to rate responses before launch
- Connectors to AEM Sites, Real-Time CDP, Journey Optimizer, Customer Journey Analytics and Adobe Commerce

## How Source 360 launches it

1. Content readiness
2. Brand guardrails
3. Conversation design
4. Integrations
5. Test and tune
6. Launch and improve

## Notes

- Real-Time CDP personalization was listed as Limited Availability in Adobe’s April 2026 release notes.
- Adobe cites about 6–9 weeks for many implementations to reach go-live.

Related offer: Brand Concierge Pilot (https://www.source360group.com/offers/brand-concierge-pilot/)
Adobe product page: https://business.adobe.com/products/brand-concierge.html